Refund policy

Exchange Policy

At Morex, we are committed to providing our customers with high-quality products and a reliable shopping experience.

Exchange for Damaged, Incorrect, or Wrong Size Items

We accept exchanges in the following cases:

- The item is damaged or defective.

- The wrong item was sent.

- The customer received the wrong size and would like to exchange it for another available size.

Please contact us within 48 hours of receiving your order and provide your order number and clear photos of the item when applicable.

For damaged or incorrectly shipped items, Morex will cover the exchange shipping costs.

For size exchanges, the customer is responsible for the applicable shipping costs.

Conditions for Exchange

The item must be:

- Unworn and unused.

- In its original condition.

- With all original tags attached.

- Not washed, altered, or damaged due to misuse.

Items that do not meet these conditions may not be eligible for exchange.

How to Request an Exchange

To request an exchange, please contact us at:

Email: morex036@gmail.com

Please include your order number, the reason for the exchange, and photos of the item when applicable.

All exchange requests must be approved by Morex before the item is sent back.